📄️ Overview
The Settings section in DxConnect allows administrators to configure how the Virtual Assistant behaves and interacts with users. It includes modules such as AI Settings, Agent Settings, Human Handoff, Widget, LLM, and others, enabling you to:
📄️ AI Settings
AI Settings
📄️ Human Handoff
Some questions fall beyond your AI Assistant's ability, for instance questions outside the scope of the Knowledge Base. The Human Handoff feature recognizes those cases and automatically passes them onto your Human Agents. The AI Assistant gets paused for these conversations, and a person can answer within the Inbox. We will describe the Human Handoff feature using the example of Helpful Macintosh, a helpful AI Assistant from MacShop, an online Apple-products reseller.
📄️ Gather Information
⚠️ Note: This feature is only available in Agent Mode.
📄️ LLM Settings
⚠️ Note: This configuration section is only available in Basic Flow mode.