AI Settings

AI Settings

Overview

AI Settings define how your Virtual Assistant thinks, communicates, and behaves. These settings directly impact user experience—review them carefully before deployment.

Basic Configuration

AI Name

• Purpose: Sets the display name of the assistant.

• Guidelines:

  • The name must be unique within the system.
  • Should reflect your brand or use case.

AI Business Context

• Purpose: Provides business rules and context.

• Benefits:

  • Helps the AI distinguish between services, user types, or workflows.
  • Enables more accurate responses.

Example:

• Standard Salon: Walk-in customers.
• VIP Salon: Appointment-only service. The AI should respond differently based on the user's needs.

AI Description

• Purpose: Describes the assistant’s role and scope.

• Suggested Format:

  1. Primary function
  2. Supported features

Response Settings

Reply Length

Level	Description
Short	1–2 sentence replies. Ideal for fast-paced exchanges or answering simple FAQ-style questions. Not recommended for situations where detailed explanations are needed (e.g., product descriptions).
Normal	The default length. Balanced and informative; appropriate for most user interactions.
Longer	Extended responses. Suitable for open-ended recommendations, brainstorming, or step-by-step instructions. Best used in creative or advisory use cases.

Tip: Choose a length that fits your customer interaction style.

Emoji Usage

• Enable: For casual, friendly tone (e.g., education, lifestyle).
• Disable: For formal or professional use cases (e.g., finance, legal).

Bot Style

• Sets tone and language style.

• Examples:

  • Friendly: For informal or youth-facing audiences.
  • Professional: B2B and corporate environments.
  • Humorous: If aligned with your brand personality.