Flows

A flow is a structure that defines the sequence of a chatbot conversation with users based on their questions and responses. It consists of a series of nodes, where each node represents a specific point in the conversation. Nodes can include messages, questions, prompts, actions, or conditions based on user input.

Key features of Conversational Flows:

• Structured interaction: Flows provide a framework for organizing conversations between users and bots, ensuring a smooth and intuitive user experience.
• Message sequencing: Nodes within flows control the order in which messages are presented, allowing for a logical progression through the conversation.
• User input handling: Flows include nodes to capture and process user input, whether it's text, selections, or commands, enabling the bot to understand user intent and respond appropriately.
• Conditional logic: Flows can adapt based on user responses through condition nodes, allowing for more personalized interactions.
• Goal-oriented flows: Flows guide users toward specific objectives, such as placing an order, scheduling an appointment, or finding information.